FAQs

Getting Started & Products

WHAT MAKES BATCHBAKE DIFFERENT?

We focus on producing high-quality, craft bakery products that are simple to operate in a busy café environment. Our range is designed to work alongside coffee, minimise waste, and deliver a consistent, premium experience without the need for on-site baking.

WHAT ARE YOUR BEST SELLERS? I’M NOT SURE WHERE TO START

If you're considering working with us, the easiest way to get started is with our First Order Starter Pack which gives you a selection of some of our most popular coffee shop bakes so you can taste the quality, see how they handle in your display, and understand how they sell alongside coffee. It's a simple, low-risk way to trial our range before placing larger orders.

CAN I MIX YOUR PRODUCTS WITH MY EXISTING RANGE?

Yes. Many customers introduce our products alongside their existing offer. Our range is designed to complement coffee-led menus and sit naturally within most café displays.

I AM NOT A COFFEE SHOP - CAN I STILL ORDER?

We supply mobile catering, such as coffee vans and carts, we can deliver your order to a residential address but just remember that we only deliver to businesses.

If you would like Batchbake treats for an event just speak to your caterers about placing an order with us.

Selling, Display & Performance

HOW WILL THE PRODUCTS PERFORM IN MY DISPLAY?

Our range is designed specifically for coffee shop environments. Products hold well in ambient display for the day, maintain their appearance, and are easy to portion and serve during busy periods.

HOW SHOULD I DISPLAY THE PRODUCTS FOR BEST SALES?

We recommend a clean, well-stocked display with a focused range rather than too many options. Products perform best when clearly visible alongside your coffee offer, with simple signage and consistent availability throughout the day.

WHAT MARGINS CAN I EXPECT?

Our products are designed to offer strong, consistent margins for coffee shop operators. Most customers are able to price comfortably within their local market while maintaining good profitability.

HOW QUICKLY DO PRODUCTS SELL?

This depends on your footfall and offer, but our best-selling lines are proven to move well in coffee-led environments. Many customers see strong repeat sales once the range is established.

Storing, Handling & Packaging

WHAT ARE YOUR STORAGE AND CARE GUIDELINES?

Our products arrive fully baked, ready to thaw and serve, giving you the flexibility to defrost exactly what you need each day. Upon delivery, place everything in the freezer as soon as possible, observing the Best Before Date on the outer packaging. Before service, remove all packaging and allow products to defrost at room temperature under a cloche or inside your cabinet. Multi-portion loaf cakes cut best whilst still frozen, using a sharp serrated knife. Follow the best before date and shelf life guidance on the case labels.

See Care & Display Guide (PDF)

WHY DO YOU FREEZE YOUR PRODUCTS?

We use blast freezing technology that allows us to lock in quality at the point of production and give you complete flexibility in how you manage your display. You can defrost exactly what you need, reduce waste, and maintain a consistent offer every day.

HOW LONG DO PRODUCTS LAST ONCE DEFROSTED?

Once defrosted, most products are best used within a day. Specific shelf life guidance is provided on the case labels.

HOW MANY SHOULD I DEFROST EACH DAY?

This will depend on your footfall, but most customers quickly find a daily rhythm. A good starting point is to defrost a small quantity and top up throughout the day as needed. This helps minimise waste while keeping your display fresh and full.

WHAT PACKAGING DO YOU USE?

Our temperature controlled cartons and insulating pads are fully kerbside recyclable, ice-packs can be re-used or poured down the sink.

Delivery & Logistics

WHEN WILL MY ORDER ARRIVE?

Order before 10.30am for next day delivery. You will receive DPD tracking notifications by email and will be advised when your order is out for delivery on a 1 hour delivery time slot.

WHAT SHOULD I DO IF I HAVE AN ISSUE WITH MY DELIVERY?

If you have any issues with your delivery please email us on help@batchbake.com

WHAT HAPPENS IF NO ONE IS AVAILABLE TO ACCEPT DELIVERY?

Deliveries are made within a courier time window, so it’s important that someone is available to receive your order. If delivery cannot be completed, the courier may attempt redelivery or return the parcel. Please ensure your delivery details are accurate and that your site can accept deliveries during working hours.

WHAT HAPPENS IF MY ORDER ARRIVES LATE?

While most deliveries arrive as expected, delays can occasionally occur. Your order is packed to maintain temperature during transit for up to 48HRS if needed. If you have any concerns on arrival, please contact us and we’ll be happy to help.

WILL MY ORDER ARRIVE FROZEN?

Our products are designed to travel in temperature-controlled packaging which keeps them chilled for up to 48HRS. Products can be placed in the freezer on receipt and will be ready to thaw & serve as needed. Always handle in accordance with standard food safety practices.

WHAT CONDITION WILL THE PRODUCTS ARRIVE IN?

Products arrive fully baked and carefully packed in temperature-controlled packaging. They will arrive chilled and are ready to go straight into your freezer.

DO YOU DELIVER TO FESTIVAL SITES?

Due to the risks involved in delivering to large festival sites, we cannot be held responsible for missing parcels if our courier has obtained a signature or left your parcels in a safe place at the given festival site. Please note all orders delivered to festival sites need to be paid for by a debit card when you place your order to avoid the risk of a dispute over the payment in the event of the order not finding its way to your festival site.

Ordering & Accounts

I HAVE SEVERAL COFFEE SHOPS - CAN I ORDER IN BULK?

Yes, we can supply larger palletised quantities direct or through your nominated carrier. Minimum order values may apply and will be confirmed at point of order. Please get in touch via our Contact Page or send us an email at help@batchbake.com

DO YOU OFFER CREDIT ACCOUNTS?

If your business has larger volume requirements, for example with multiple outlets, you may qualify for a credit account with us. Please get in touch with us via our Contact Page or send us an email at help@batchbake.com

Food Safety & Compliance

DO YOU HANDLE ANY ALLERGENS?

Yes, at our craft bakery we handle cereals containing gluten, eggs, milk , soya, tree nuts, mustard, Celery and sulphites, our source manufacturers may handle peanuts and sesame. The allergens in each product are included in our product details.

DOES NATASHA’S LAW APPLY TO YOUR PRODUCTS?

Full ingredient and allergen information is provided on product labels. You are responsible for ensuring compliance with all applicable food legislation when reselling, including allergen communication and any requirements relating to prepacked for direct sale (PPDS) food under Natasha’s Law.

Ready to order?

View all